Products redeemed through the loyalty catalog will be dispatched within 7–12 working days from the order confirmation date.

In case of delays due to logistics, users will be notified via registered communication channels.

Shipping is free unless otherwise specified by the individual loyalty program.

Users are responsible for providing accurate delivery details. Any delivery failure due to incorrect address or contact information is not our responsibility.

If you receive a product that is damaged, defective, or not as per your order, please report the issue within 48 hours of receiving the item with supporting images.

Upon verification, we will arrange a replacement or initiate a point re-credit.

Order tracking details will be shared via email or SMS once the product is dispatched.